FAQs

DVAGO Pharmacy & Wellness Experts is a modern pharmacy concept where medicine is sold following the best international standards. Here, we ensure that everything our customers buy is 100% authentic. We consider medicine handling a very crucial factor for human lives so all the medicine is transported and stored under controlled temperatures. We have qualified pharmacists on-board at each of our branches and at our call center for the best possible guidance.

DVAGO meets international Pharmacy Service standards, i.e., qualified pharmacists, free patient counseling, free home delivery, best possible inventory controls, direct sourcing from the original manufacturers and end-to-end cold chain infrastructure. You can visit our outlet to feel the difference. We offer products via physical channel i.e. our DVAGO branches and via digital channel i.e. call center and smartphone app. We also offer FREE home delivery services and target to deliver products within three hours of ordering.

DVAGO fully addresses the current imperfections of the retail pharmacy channel thus offering best product efficacy to the consumers. We also offer certain services, free of cost, namely, free pharmacist consultation, blood pressure, sugar test, BMI ratings, etc.

We have deployed one of the best international inventory management software to ensure 0% chances of fake medicine penetration into our system. It also helps us with visibility and traceability of the products in the entire supply chain for better inventory management.

Our channel carries pharmacy and non-pharmacy product range including Hair Care, Skin care, Baby Care, Organic Range, Oral Care, Women Care, Men’s Care, Nutrients, Multivitamins, Crackers & Crips, Biscuits, Beverages, Confectionery, Medical and Personal Care Appliances.

Please contact our Qualified Pharmacists at any of our branches or at our call center (021) 11-11-DVAGO (38246), or search for that medicine online on our website at dvago.pk to find out the availability of medicine.

We are offering a 5% discount on cash, and upto 15% discount on debit and credit cards. You can find out more on our card discounts page.

Please check our store locator for all our store locations and timings.

Our Head Office address is Bungalow No. 93-A, Sindhi Muslim Cooperative Housing Society, near Tariq Road, Karachi.

Location Pin: http://bit.ly/HO-DVAGO

Please send us your proposal at marketing@dvago.pk

Please email your updated CV at jobs@dvago.pk and our HR team will get in touch with you.

You can contact us at (021) 11-11-DVAGO (38246)

Our call center timings are from 10 am to 12 midnight

Yes, we offer FREE home delivery service. For FREE home delivery, please call (021) 11-11-DVAGO (38246), or visit our website at dvago.pk.

Right now, we only deliver in Karachi.

All deliveries are ABSOLUTELY FREE!

Minimum order size for delivery is Rs. 300/-

Our delivery timings are from 11 am to 12 midnight.

On average, we deliver within 3 hours. However, our call centre agent will give you a more accurate timeline when you confirm an order.

You can place your order by calling our call center at (021) 11-11-DVAGO (38246), or WhatsApp your prescription at +92-311-1138246 or use our app (available both on Apple’s App & Google’s Play store) to share your prescription. You can also place an order on our website at dvago.pk.

You can cancel your order by placing a call to our call center at (021) 11-11-DVAGO (38246) before your order gets delivered.

Yes, DVAGO can facilitate long term medication needs. Kindly register yourself at any of our branches or call center (021) 11-11-DVAGO (38246).

For any new product induction, kindly email marketing@dvago.pk

Kindly email ceo@dvago.pk

Yes, we do. Kindly call at (021) 11-11-DVAGO (38246) for further assistance.

Our return/exchange policy can be found here.